About Us

About Us - Merchbay

About Merchbay

Our Story

Merchbay is a family-owned business based in Winston-Salem, North Carolina, dedicated to providing high-quality home products at affordable prices. We understand that your home is your sanctuary, and we're committed to helping you create a space that is both functional and beautiful.

Founded with a simple mission—to make home shopping easy, affordable, and enjoyable—we've grown to become a trusted source for home essentials, decor, and furnishings for customers across the United States.

Our Mission

At Merchbay, our mission is to provide exceptional home products with outstanding customer service, including free shipping and free returns on all eligible items. We strive to make every shopping experience seamless and satisfying, from browsing our selection to receiving your order and beyond.

Our Values

Quality: We carefully select every product to ensure it meets our high standards of durability and design.
Affordability: We believe everyone deserves a beautiful home without breaking the bank.
Customer Satisfaction: Our customers are at the heart of everything we do—your satisfaction is our top priority.
Transparency: We provide clear, honest information about our products, pricing, and policies.
Convenience: We offer free shipping, easy returns, and responsive customer service to make your shopping experience hassle-free.