Accessibility Policy

Accessibility Policy - Merchbay

Accessibility Policy

Effective Date: February 8, 2026

Merchbay is committed to ensuring digital accessibility for all people, including those with disabilities. We strive to maintain a website that is accessible and usable by everyone, regardless of ability or technology.

Our Accessibility Commitment

We are dedicated to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, the internationally recognized benchmark for web accessibility established by the World Wide Web Consortium (W3C).

These guidelines help ensure that our website is accessible to people with a wide range of disabilities, including those with visual, auditory, motor, and cognitive impairments.

Accessibility Features

Our website incorporates various accessibility features, including:

Compatible with screen readers and other assistive technologies
Keyboard navigation support for all interactive elements
Sufficient color contrast for text readability
Alternative text for all images
Structured content with proper heading hierarchy
Descriptive link text that clearly explains the link destination
Responsive design that works on various devices and screen sizes
Form labels and error messages that are clear and descriptive

Our Implementation Process

We are continuously working to improve the accessibility of our website through:

Regular accessibility audits and testing
Training for our web development and content teams on accessibility best practices
Prompt remediation of any accessibility issues that are identified
Ongoing monitoring of new web content for accessibility compliance

Feedback and Accessibility Concerns

If you encounter any barriers to accessing our website or have suggestions for improving accessibility, please contact us immediately. We take all accessibility concerns seriously and will respond promptly.

Accessibility Feedback Contact:
Email: info@merchbay.shop (please include "Accessibility Feedback" in the subject line)
Phone: +1 3367826723
Response time: We aim to respond to accessibility feedback within 2 business days

When reporting an accessibility issue, please include as much detail as possible, including the web page URL, a description of the issue, and how we can assist you in accessing the information you need.

Assistance for Customers with Disabilities

In addition to our website accessibility efforts, we offer alternative means of accessing our products and services for customers with disabilities:

Phone support for placing orders and obtaining product information
Email support for detailed product inquiries and order assistance
Alternative formats for any website content upon request

Third-Party Content

Our website may include content or services provided by third parties (e.g., payment processors, shipping calculators). We make reasonable efforts to ensure these third-party services are also accessible, but we cannot guarantee the accessibility of external websites or services over which we have no direct control.

Future Improvements

Accessibility is an ongoing commitment. We will continue to evaluate and enhance our website's accessibility features as new technologies and standards emerge. We will update this policy as needed to reflect our accessibility initiatives and progress.