Yes! We offer free standard shipping on all orders within the United States with no minimum purchase required. Expedited and next-day shipping options are available at an additional cost.

Standard shipping typically takes 3-7 business days after processing (1-2 business days). Expedited shipping takes 2-3 business days, and next-day shipping arrives the following business day if ordered by 12 PM EST.

No, we currently do not ship to PO boxes, APO/FPO addresses, or international locations. We only ship to physical addresses within the United States.

Once your order ships, we'll send you a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier's website. Tracking information may take up to 24 hours to become available.

We offer free returns within 30 days of delivery for most home products. Items must be in their original condition, unused, and in the original packaging to be eligible for return.

Yes! We provide free return shipping for all eligible returns within the United States. No restocking fees apply to returns that comply with our policy.

To start a return, please contact our customer service team at info@merchbay.shop with your order number and reason for return. We'll provide you with a return authorization number and detailed instructions.

Once we receive and inspect your returned item (typically 3-5 business days), we process your refund within 5-7 business days. Refunds are issued to your original payment method.

You may cancel or modify your order within 1 hour of placement if it hasn't been processed. Contact us immediately at info@merchbay.shop or +1 3367826723 to request changes.

First, check your spam/junk folder. If it's not there, contact our customer service team with your name and the email address used to place the order, and we'll resend the confirmation.

Address changes are only possible if your order hasn't been processed or shipped. Contact us immediately to request an address modification. Once shipped, we cannot change the delivery address.

Many of our home products come with manufacturer warranties. Specific warranty information is listed on each product page. We also stand behind our products and offer our 30-day return policy for your satisfaction.

We make every effort to display product colors accurately, but colors may vary slightly due to monitor settings, lighting, and manufacturing variations.

If your item arrives damaged or defective, contact us within 48 hours at info@merchbay.shop. We'll arrange for a free replacement or full refund, including free return shipping for the damaged item.

We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, PayPal, and other secure payment methods as displayed at checkout.

Yes. We use industry-standard encryption to protect your payment information. We do not store your full payment details on our servers.

We collect sales tax as required by law for shipments to applicable states. The tax amount is calculated based on your shipping address and will be displayed at checkout before you complete your purchase.