Terms of Service

Effective Date: February 8, 2026

Welcome to Merchbay ("we", "us", "our"). By accessing or using our website, purchasing our products, or engaging with our services, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

Acceptance of Terms
Eligibility
Order Process and Acceptance
Payment Terms
Shipping and Delivery
Returns and Refunds
Product Information
User Conduct
Limitation of Liability
Changes to Terms
Governing Law
Contact Information

1. Acceptance of Terms

By using our website or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our website or purchase our products.

2. Eligibility

To purchase products from Merchbay, you must be at least 18 years of age or the age of majority in your jurisdiction, and possess the legal authority to enter into binding contracts. By placing an order, you represent that you meet these eligibility requirements.

3. Order Process and Acceptance

Your submission of an order constitutes an offer to purchase products from us
We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity
An order is only confirmed when we send you an order confirmation email
We may cancel or modify an order at any time prior to shipment, and will notify you if we do so

4. Payment Terms

Payment for all products must be made at the time of order using one of our accepted payment methods (credit/debit cards, PayPal, etc.)
You authorize us to charge the total amount of your order (including any applicable taxes and optional expedited shipping fees) to your chosen payment method
All prices are in US Dollars (USD) and are subject to change without notice
We collect sales tax as required by law for shipments to applicable states

5. Shipping and Delivery

We offer free standard shipping on all orders within the United States (see our Shipping Policy for details)
Delivery dates are estimates only and are not guaranteed
We are not responsible for delays caused by shipping carriers, weather, or other circumstances beyond our control
Risk of loss passes to you upon delivery of the products to the shipping carrier

6. Returns and Refunds

Our Return Policy (available on our website) forms part of these Terms
We offer free returns for eligible items within 30 days of delivery
Refunds will be processed to the original payment method within 5-7 business days of receiving and inspecting returned items

7. Product Information

We make reasonable efforts to ensure product descriptions, images, and pricing are accurate
We reserve the right to correct any errors in product information at any time
Product colors may vary slightly from images due to monitor settings and lighting
We do not warrant that product dimensions, weights, or other specifications are exact, but strive to provide accurate approximations

8. User Conduct

You agree not to:

Use our website for any unlawful purpose
Submit false or misleading information
Attempt to gain unauthorized access to our systems or customer accounts
Interfere with the operation of our website or services
Reproduce, distribute, or modify content from our website without permission

9. Limitation of Liability

To the maximum extent permitted by law, Merchbay shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of our products or services.

Our total liability for any claim arising out of or related to these Terms shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

10. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website with a new effective date. Your continued use of our website or services after the effective date constitutes acceptance of the revised Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions.